Instructor - Electrical Technology
Delivered diploma engineering courses and conducted technical training programs under the World Bank-funded SEIP initiative.
I help businesses grow through data-driven customer lifecycle strategies, analytics, and commercial decision-making. With 11+ years of experience across telecom, digital platforms, and eCommerce, I turn complex data into actionable insights that improve retention, optimize pricing, and drive sustainable revenue growth.
Turning Data Into
Sustainable Growth
“Highlights of wins that show how I approach growth, execution, and strategic clarity.”
I am a growth-focused Customer Lifecycle and Analytics professional with over 11 years of experience helping businesses unlock value from data.
My expertise lies in connecting product, marketing, and operations through actionable insights- enabling better decision-making and measurable business outcomes. From building lifecycle management frameworks to optimizing pricing strategies and improving customer journeys, I focus on delivering both revenue growth and customer satisfaction.
Currently based in Auckland, New Zealand, I am pursuing a Master of Analytics at Auckland University of Technology (AUT), further strengthening my capabilities in advanced analytics and data-driven strategy.
Modern growth work needs both analytical discipline and commercial distinction.
Delivered diploma engineering courses and conducted technical training programs under the World Bank-funded SEIP initiative.
Built and scaled telesales operations contributing 50% of total revenue. Improved productivity and reduced turnaround time through automation and process optimization.
Drove subscriber growth through lifecycle, pricing, and campaign strategies. Increased upselling and long-term subscriptions through targeted campaigns while improving operational efficiency through automation.
Led customer lifecycle and loyalty strategies to improve retention and engagement. Built CLM capabilities and implemented lifecycle tracking systems, enabling data-driven decision making across teams.
Work Experience
Revenue Share
ARPU Growth
Upselling Increase
CSAT Score
Recognized for academic excellence, leadership, and outstanding performance across professional and educational journeys.
🥇 Employee of the Month- Jan 2020
Sheba.xyz
Recognized for outstanding performance and contribution to customer experience and operations.
🥇 Employee of the Month- Apr 2019
Sheba.xyz
Awarded for consistent performance and impact in improving service quality and team productivity.
🥇 Employee of the Month- Nov 2018
Sheba.xyz
Recognized for driving operational improvements and enhancing customer satisfaction.
🥇 Best Operations Guy- Jan 2017
Sheba.xyz
Awarded for excellence in operations management and process optimization.
🎖️ Academic Achievements
Vice-Chancellor Merit Award (in 6 semesters)
University of Asia Pacific
Awarded for outstanding academic performance (CGPA 3.80) and securing 3rd position in the program.
From data-driven growth strategies to personal travel diaries and cultural reflections — this blog reflects my professional expertise and life experiences that shape me.
How I Fixed a 96-Hour Problem in 2 Days – Debasis Chowdhury This one still surprises me when I…
The Framework I Wish I’d Had Sooner – Debasis Chowdhury I want to be honest about something before I…
Pricing Is Not a Number. It’s a System. – Debasis Chowdhury I used to sit in meetings where pricing…
WORDS from Those Who KNOW
Resilience and grit full.
Best in problem-solving and process development.
One of the Best Operation and Process guy I have worked with.
Best of luck.
The dynamic and multitasking person with tremendous knowledge about every corner of customer service.
Good Human and very inspiring leader!
Keep up your good work and learning.
Have a project, idea or opportunity? Let’s talk and make it happen.
Phone: +64-22 170 8639
Email: hello@debasischowdhury.com
