Instructor – Electrical Technology
Delivered diploma engineering courses and conducted technical training programs under the World Bank-funded STEP initiative.
I help businesses grow through data-driven customer lifecycle strategies, analytics, and commercial decision-making. With 11+ years of experience across telecom, digital platforms, and eCommerce, I turn complex data into actionable insights that improve retention, optimize pricing, and drive sustainable revenue growth.
“Highlighted wins that show how I approach growth, execution, and strategic clarity.”
I am a growth-focused Customer Lifecycle and Analytics professional with over 11 years of experience helping businesses unlock value from data.
My expertise lies in connecting product, marketing, and operations through actionable insights—enabling better decision-making and measurable business outcomes. From building lifecycle management frameworks to optimizing pricing strategies and improving customer journeys, I focus on driving both revenue growth and customer retention.
Currently based in Auckland, New Zealand, I am pursuing a Master of Analytics at Auckland University of Technology (AUT), further strengthening my capabilities in advanced analytics and data-driven strategy.
Modern growth work needs both analytical discipline and commercial instinct.
Delivered diploma engineering courses and conducted technical training programs under the World Bank-funded STEP initiative.
Built and scaled telesales operations contributing 32% of total revenue. Improved productivity and reduced turnaround time through automation and process optimization.
Led customer lifecycle and loyalty strategies to improve retention and engagement. Built CLM capabilities and implemented lifecycle tracking systems, enabling data-driven decision-making across teams.
Years Experience
Revenue Uplift
ARPU Growth
Upselling Increase
CSAT Score
Employee of the Month Jan 2020
Employee of the Month Jan 2020
Employee of the Month Nov 2018
Employee of the Month Apr 2019
Employee of the Month Apr 2019
Wow Card from CEO
Wow Card from VP Sales
Best Operation's Guy -Dec'16
Vice Chancellor Award
Recognized for academic excellence, leadership, and outstanding performance across professional and educational journeys.
🥇Employee of the Month- Jan 2020
Sheba.xyz
Recognized for outstanding performance and contribution to customer experience and operations.
🏅Best Operations Guy- Jan 2017
Sheba.xyz
Awarded for excellence in operations management and process optimization.
🎓 Academic Achievements
Vice-Chancellor Merit Award (in 6 semesters)
University of Asia Pacific
Awarded for outstanding academic performance (CGPA 3.80) and securing 3rd position in the program.
From data-driven growth strategies to personal travel stories and vlogs, this space reflects both my professional journey and the experiences that inspire it.
"Resilience and grit full. Best in problem-solving and process development. One of the Best Operation and Process guy I have worked with. Best of luck."
"The dynamic and multitasking person with tremendous knowledge about every corner of customer service."
"Good Human and very inspiring leader! Keep up your good work and learning."
Have a project, idea, or opportunity? Let’s talk and make it happen.
Phone: +64 22 170 8639
Email: hello@debasischowdhury.com