I'm Debasis
Designing clearer growth moves from lifecycle insight, analytics, and commercial judgment.
I help teams connect product, customer lifecycle management, and analytics so the next decision is clearer, the growth story is stronger, and execution is easier to align. My focus is on turning complex data into practical actions—whether that’s improving customer retention, optimizing pricing strategies, or enhancing campaign performance.
With over 11 years of experience across telecom, digital services, and operations, I bring a data-driven approach to solving business problems. I have led initiatives that improved engagement, increased revenue, and streamlined processes by aligning customer insights with business objectives. I enjoy working at the intersection of product, marketing, and operations to drive measurable outcomes.
18%
YoY ARPU Growth
400%
Upselling Increase
4.6
CSAT Score
Career Journey
11+ years of experience in leveraging data insights to optimize pricing, customer retention, campaign performance, and revenue growth.
Sep 2025 - Jan 2026
CLM, Loyalty, BI & Analytics Lead
Grameen HealthTech Limited, Dhaka, Bangladesh
- Delivered a 50% revenue uplift by leading the company’s largest targeted customer campaign.
- Built and scaled the Customer Lifecycle Management (CLM) function, introducing a data-driven culture across the organisation.
- Implemented customer lifecycle tracking and metrics to improve visibility on user behaviour, engagement, and retention.
Jan 2021 - Aug 2025
Deputy Manager, Customer Lifecycle Management
Beximco Communications Limited, Dhaka, Bangladesh
- Delivered 18% YoY ARPU growth and 24% revenue growth through strategic pricing and package optimisation.
- Increased upselling by 400% and drove 36% of new sales from long-duration subscriptions through targeted go-to-market campaigns.
May 2016 – Jun 2020
Lead, Customer Experience
Sheba.xyz, Dhaka, Bangladesh
- Built the second-highest revenue sales channel, contributing 32% of total revenue through telesales.
- Reduced customer experience turnaround time by 50% and increased agent productivity from 40% to 85% through automation.
- Achieved CSAT scores of 4.6+ by leading training and onboarding of 3,000+ service providers.
Mar 2015 - Apr 2016
Lecturer, Electrical Engineering
National Institute of Technology (NIT), Chattogram, Bangladesh
- Delivered Diploma Engineering courses, improving student engagement through structured teaching and practical learning approaches.
- Successfully organised and facilitated training workshops under the World Bank–supported Skills and Training Enhancement Project.
WORDS from those who KNOW
Honest reflections from industry leaders I’ve had the privilege to work with.
The dynamic and multitasking person with tremendous knowledge about every corner of customer service.
Resilience and grit full.
Best in problem-solving and process development.
One of the Best Operation and Process guy I have worked with.
Best of luck.
Good human and very inspiring leader!
Keep up your good work and learning.
Location
Auckland CBD
Auckland, New Zealand
Contact
© Debasis Chowdhury 2026