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Data-driven Customer Lifecycle & Operations Specialist with 10+ years of experience in telecom, digital TV, and eCommerce.

Achieved Delivered 18% YoY ARPU growth and 24% revenue growth by leveraging analytics for strategic pricing, retention, and campaign optimization.

Proven track record in building scalable telesales units, automating CX workflows, and launching omnichannel CRM platforms, resulting in 400% upselling growth, 60% faster service turnaround, and 32% revenue contribution from new channels.